Questions & Answers
All your questions about 90ok answered here
Deposits, withdrawals, bonus terms, account security, and responsible gambling — find clear and straightforward answers to the most important questions for Bangladeshi players on the 90ok FAQ page.
Before or during your time on 90ok, you may have questions — how long it takes for a deposit to reach your account, how wagering is calculated on bonuses, or the best way to keep your account secure. This FAQ page was created with exactly those questions in mind. If you can't find the answer to your question, contact our 24/7 live chat or email — our support team is always ready.
Deposits
Log in to 90ok, go to the payment section, and select bKash. Send money from your bKash app to the specified number using "Send Money", then enter the transaction ID in the form. Your balance is usually credited within a few minutes. The minimum deposit amount is ৳500.
Wait a few minutes and refresh the page. If the balance still hasn't appeared, contact live chat with your transaction ID and deposit amount. Our support team will verify and resolve the issue quickly. If you sent the money to the wrong number, please mention that as well.
Yes, Nagad is a fully supported payment method. The process is the same as bKash — select Nagad on the payment page, send money to the indicated number, and enter the transaction ID. You can also deposit using Rocket and Upay.
90ok does not charge any deposit fees. However, bKash, Nagad, Rocket, or Upay may apply their own "Send Money" charges, which depend entirely on the mobile wallet operator's policy. When depositing, keep an eye on exactly how much reaches your 90ok account.
The minimum amount for both deposits and withdrawals is ৳500. The same limit applies to every supported method — bKash, Nagad, Rocket, and Upay. Withdrawal requests are usually processed within 10 to 45 minutes.
Limits & Controls
You can contact 90ok's 24/7 live chat or email [email protected] in Bengali. There are also support organisations operating in Bangladesh for responsible gambling. If you or someone you know is experiencing problems, don't wait — get help today.
You can request a temporary cooling-off period or a long-term self-exclusion. Let the support team know via live chat or email and they will act quickly. This decision is entirely in your control — it is processed without any questions.
Yes, 90ok offers deposit limit setting as part of responsible gambling. Contact the support team to set a daily, weekly, or monthly limit according to your own budget. It is a simple and effective way to avoid overspending.
No. 90ok is only for people aged 21 or older. Age is verified at registration, and if there is any suspicion that a minor is using an account, it may be suspended immediately. If you believe someone underage you know is using this platform, please let us know.
Some warning signs are — spending money beyond your budget, playing repeatedly to recover losses, being unable to stop playing, or hiding your gambling from family. If any of these apply to you, pause for a moment and contact the support team.
Stay Safe
Never give your OTP or mobile wallet PIN to anyone — even if that person claims to be 90ok support. 90ok never asks for your bKash, Nagad, Rocket, or Upay PIN or OTP. Sharing this information could result in your money being stolen. If in doubt, contact live chat directly.
Use a strong and unique password — a combination of uppercase and lowercase letters, numbers, and special characters. Avoid using your date of birth or simple words. Do not use a password from another site on 90ok, and change your password regularly.
Yes. 90ok uses SSL encryption to keep your personal information and transaction data protected. This means your data cannot reach third parties without authorisation. Read our privacy policy for more details.
Change your password immediately and report the incident via live chat or at [email protected]. The support team can secure the account right away. If you use the same password on other sites, change those too.
Bonus Terms
A wagering requirement is the total amount you need to bet before you can withdraw winnings from a bonus. At 90ok it is 15 times the bonus amount only. Example: if you receive a ৳1,000 bonus, you need to place ৳15,000 in bets — the deposit is not added.
When you make your first deposit, you will automatically receive a 100% welcome bonus of up to ৳20,000. Example: deposit ৳1,000 and you receive ৳1,000 in bonus, giving a total balance of ৳2,000. You generally don't need to take any separate steps to claim the bonus — it is added to your account right after the deposit.
Yes, you can contact the support team about cancelling a bonus. Keep in mind, however, that cancelling a bonus may result in losing the bonus balance and any potential winnings tied to it. It is a good idea to understand the terms fully before making a decision.
Yes, every bonus has a specific expiry period. If wagering is not completed within that period, the bonus may be removed automatically. As soon as you receive a bonus, check the time period stated in the terms and plan accordingly.
Generally, bets placed on slots and most casino games count toward wagering. However, certain games — such as specific live table games or sports bets — may count fully or at a partial rate. Read the bonus terms or ask in live chat for the exact list.
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