🛡️ Safe Gaming

90ok's commitment to responsible gaming

Know your limits — 90ok always puts your safety and wellbeing first. We are here for you with the right tools and information.

Why is responsible gaming important?

Online gaming is a great form of entertainment — and it should always stay that way. 90ok believes the enjoyment of gaming is complete only when it is played responsibly. We want every one of our players to stay healthy and safe.

When gaming turns from entertainment into a burden, that is a sign of a problem. Excessive gambling can have a negative impact on personal life, family relationships, and financial wellbeing. That is why 90ok is committed to equipping every player with the tools and information they need.

This platform is for people aged 21 and over only. Participation by minors is strictly prohibited.

Need immediate help?

Reach our team via 24/7 live chat — support is available in both Bengali and English.
Our team will speak with you in complete confidence — without any judgment.

Our protection tools

At 90ok, you can take control of your gaming experience using a range of built-in tools.

Set deposit limits

Set your own maximum on how much you deposit per day, per week, or per month. The limit cannot be exceeded — your budget stays protected.

Daily limit Weekly limit Monthly limit

Time-Out

Need a breather? Take a temporary break from your account for anywhere from 24 hours to 30 days. No bets or deposits can be placed during this time. Your account reactivates automatically once the break is over.

24 hours 7 days 30 days

Self-Exclusion

If you need a longer break, choose self-exclusion. Once this decision is made, your account cannot be reopened before the set period ends. Contact support to activate this option.

Permanent option Account closure

Reality Check Notifications

Keep track of your playing time and spending. Periodic reality check notifications will remind you how long you have been playing and how much you have spent.

Awareness alerts Session tracking

Loss Limit

Set a cap on how much you can lose before play is stopped — decide on this limit in advance. It is a highly effective tool for avoiding financial harm.

Daily loss limit Weekly loss limit

Age Verification (21+)

Only people aged 21 or over can open an account and play at 90ok. Age is verified at registration, and an ID document may be requested if needed.

21+ required Identity verification

Signs of problematic gaming

If the following signs appear, it is important to take note. If you notice any of these in yourself or someone you know, seek help promptly.

  • Repeatedly playing to recover lost money and trying to chase losses.
  • Hiding gaming habits from family and friends.
  • Spending beyond your budget and borrowing money to play.
  • Feeling unable to stop playing, or repeatedly failing to do so.
  • Neglecting responsibilities at home, in social life, or at work.
  • Feeling anxious, irritable, or restless when unable to play.
  • Only being interested in playing to make money — not for entertainment.

Healthy habits for safe gaming

Follow the habits below to keep gaming as entertainment at all times.

  • Set a fixed budget before you play and stick to it.
  • Never think of gaming as a source of income — it is a form of entertainment.
  • Set a time limit for each session and take breaks.
  • Never play when you are feeling down, tired, or under the influence of alcohol.
  • Do not place bigger bets out of frustration after a loss.
  • Spend time with family and friends — there is much more to life than gaming.
  • Reach out to 90ok support whenever you need to — they are always ready to help.

How to seek support

Acknowledging a problem takes courage. You are not alone — 90ok will always be there for you.

Remember: Problem Gambling is a recognised health condition. It is not a character weakness — it is a condition that can be treated.

Step 1: Talk to us

Let us know directly via 90ok live chat or email that you are looking for help. Our team will assist you in setting up the tools you need.

Step 2: Activate tools

Deposit limit, time-out, or self-exclusion — choose the right tool for your needs. These take effect immediately.

Step 3: Seek professional help

For serious problems, visit a mental health professional or counsellor. Our support team can point you in the right direction.

Step 4: Talk to loved ones

Support from family and trusted friends is the most powerful asset on the road to recovery. Talk to them openly.

Account security and privacy

90ok uses advanced SSL encryption to protect your account. Your personal information and financial transactions are always secure.

For your account's security, never share your password or login details with anyone. If you notice any suspicious activity, report it to [email protected] immediately.

Only you may access your account. Managing an account on behalf of, or in the name of, another person is strictly prohibited. Make sure minors do not have access to your account.

Your deposit method (bKash, Nagad, Rocket, Upay) should always be registered in your own name. Third-party payments are not accepted.

Protection of minors

Anyone under 21 is strictly prohibited from playing at 90ok. We put various technical measures in place to prevent minors from accessing the platform.

If you are a parent and want to control your child's internet use, make use of the parental control features available on your operating system or browser.

If an account belonging to a minor is identified, it will be closed immediately and all transactions will be considered void.

Use of this platform by anyone under 21 is strictly prohibited. Please ensure responsible parenting.

Frequently asked questions

Find answers to common questions about responsible gaming here.

After logging in to your 90ok account, go to Account Settings and find the "Responsible Gaming" section, where you can set a daily, weekly, or monthly deposit limit. Lowering a limit takes effect immediately. Increasing a limit is subject to a set waiting period. For help, contact us via live chat or at [email protected].

Yes. Once self-exclusion is activated, any withdrawable balance in your account will be returned to your registered payment method. Contact the support team to complete the process — they will assist you every step of the way.

A time-out is a short-term break — usually from 24 hours up to 30 days. Your account reactivates automatically once the break ends. Self-exclusion is a longer-term measure — your account cannot be reopened before the set period expires. For serious concerns, self-exclusion is the right choice.

The account holder must activate self-exclusion themselves. However, if you are concerned about someone you know, contact us at [email protected]. We can guide you on next steps and provide the relevant information and resources.

No. You must be at least 21 years old to open an account and play at 90ok. Age is verified at registration, and a national ID or passport may be requested if needed. Any account found to belong to a minor will be closed.

The 90ok support team is available 24/7 via live chat and email ([email protected]). We can help you set deposit limits, time-outs, or self-exclusion on your account, and provide guidance toward professional support — all in complete confidence.

Enjoy responsibly

At 90ok, entertainment and safety go hand in hand. Join your favourite game today or contact us for any questions.

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