Your Privacy Is Our Responsibility
This policy transparently explains how your personal information is collected, stored, and protected on the 90ok platform.
Introduction
90ok is a trusted online gaming platform in Bangladesh. We take our users' privacy very seriously. This Privacy Policy ("Policy") describes how 90ok collects, uses, stores, and protects your personal information.
By using this platform, you are agreeing to the terms of this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services.
This policy applies only to the 90ok platform and does not apply to any third-party websites or services. We reserve the right to change this policy at any time, and changes will take effect as soon as they are published on the platform.
Information Collection
1.1 Information You Provide to Us
During account registration and use of our services, 90ok may collect the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Password (stored in encrypted form)
- Identity verification documents (such as national ID card, passport, or driving licence)
- Financial information — bKash, Nagad, Rocket, or Upay account numbers (for processing transactions)
- Communication preferences and language selection
1.2 Automatically Collected Information
When you visit or use the 90ok platform, we automatically collect certain technical information:
- IP address and geographic location
- Browser type, version, and settings
- Device type (mobile, tablet, or desktop)
- Operating system information
- Page visits, session duration, and click patterns
- Information obtained from cookies and similar tracking technologies
1.3 Transaction and Gaming Information
We also record information related to your activity on the platform. This includes deposit and withdrawal history, gaming history, records of bonus receipt and usage, and details of participation in applicable promotional offers.
Use of Information
2.1 Service Operations
90ok uses your information primarily for operating its services. This includes:
- Account creation, management, and verification
- Processing financial transactions — deposits and withdrawals
- Providing customer support
- Managing bonuses and promotional offers
- Ensuring the technical functionality of the platform
2.2 Safety and Security
We use information to ensure the security of your account and the platform. This includes detecting and preventing fraudulent activity, preventing unauthorised access, and maintaining a secure transaction environment. 90ok uses SSL encryption to keep all data protected.
2.3 Communication
We use your contact information to communicate with you on the following matters:
- Account-related notifications and updates
- Transaction confirmation messages
- Customer service responses
- Security alerts and password recovery
- Relevant promotional information, subject to your consent
2.4 Legal and Regulatory Compliance
We may use and retain your information to meet applicable legal obligations and to resolve disputes. This is part of our Anti-Money Laundering (AML) processes and the implementation of responsible gaming policies.
Cookies and Tracking
90ok uses cookies and similar technologies to improve your browsing experience and to monitor platform performance.
3.1 Types of Cookies
Essential Cookies
Required for the core functionality of the platform. Used to maintain login sessions, security, and saved preferences.
Analytics Cookies
Used to understand how users interact with the platform. This information is used to improve services.
Functionality Cookies
Used to remember your preferences, such as language selection and display settings.
Security Cookies
Used to detect fraudulent activity and keep your account secure.
3.2 Cookie Controls
You can control or delete cookies through your browser settings. However, disabling essential cookies may affect some functionality of the platform.
Information Sharing
90ok never sells or rents your personal information. However, we may share information in certain specific circumstances:
4.1 Service Providers
We may share necessary information with trusted third-party organisations that assist in running our operations. This includes payment processing — to complete transactions via bKash, Nagad, Rocket, and Upay — as well as technology services, cybersecurity, and customer support providers. All such organisations comply with our privacy standards.
4.2 Legal Requirements
We may be required to disclose information as required by law, court order, or government directive. Information may also be shared to investigate fraudulent activity or unlawful use.
4.3 Business Restructuring
In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new entity. We will notify you in advance in such circumstances.
Data Security
90ok adopts industry-standard technical and administrative measures to ensure the security of your personal information.
5.1 Technical Safeguards
- SSL encryption — all data transmissions are secured
- Password hashing and salting technology
- Regular security audits and vulnerability testing
- Two-factor authentication (where applicable)
- Encrypted database storage
- Firewall and intrusion detection systems
5.2 Administrative Safeguards
Only authorised personnel have access to sensitive information. All staff receive privacy training and are bound by confidentiality agreements. In the event of any data breach, we act promptly and notify affected users where applicable.
5.3 Acknowledgement of Limitations
We take the highest security measures; however, some inherent risks remain in transmitting information over the internet. 90ok limits its liability for data breaches, particularly where a breach occurs due to causes beyond our control.
Data Retention
90ok retains your information only for as long as it is necessary or legally required.
- Active account information: for the entire duration the account remains active
- Transaction records: for the period specified by financial regulatory requirements
- Identity verification documents: as required by regulatory obligations even after account closure
- Log files and technical data: for a limited period for security purposes
- Marketing communication data: deleted as soon as possible after consent is withdrawn
If you close your account, we will delete all information except what is necessary to meet our legal obligations.
Your Rights
As a user of the 90ok platform, you have the following rights regarding your personal information:
7.1 Access and Copy
You have the right to request information about what data we hold about you. We will respond to this request within a reasonable time.
7.2 Correction
You have the right to request correction of any inaccuracies in your information. You can directly update some information through your account settings.
7.3 Deletion Request
You have the right to request deletion of your information in certain circumstances. However, it may not be possible to delete information that is required to meet legal obligations.
7.4 Objection to Processing
You have the right to object to your information being used for marketing communications. You can unsubscribe from marketing emails at any time.
7.5 Data Portability
Where technically feasible, you may have the right to request your information in a structured, commonly used format.
To exercise these rights, please contact our support team. After verifying your identity, we will respond to your request as soon as possible.
Protection of Minors
90ok is a platform for users aged 21 and above only. We do not knowingly collect any personal information from minors.
Age is verified at the time of registration. If we become aware that a minor is using our platform, we will immediately close the relevant account and delete any information collected.
If you suspect that a minor is using our platform, please notify our support team immediately.
Policy Changes
90ok reserves the right to amend this Privacy Policy at any time. For significant changes, we will notify you in the following ways:
- A notice will be published on the platform
- A notification may be sent to your registered email address
- The "Last Updated" date at the top of the policy will be changed
Continued use of the platform after any changes will be considered your acceptance of the revised policy. We therefore recommend that you visit this page regularly.
Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact our support team. At 90ok, we provide support in Bengali and English 24/7.
Privacy Contact
Live Chat — 24/7 in Bengali and English
Email: [email protected]
We will process your request as quickly as possible. If identity verification is required, we will let you know.